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Why should I sign up to your service?

We offer a whole breadth of benefits. Our email solution alone offers enough reason to join the service.

You can collect all your email in one place and securely. You can access your email from anywhere using any internet connection, there are no limitations on the space you can use for email these are just some of the other benefits.

In addition your personalised email address is easy to remember and makes sense -
yourname@university.co.uk

The service itself is extremely easy to use ensuring you can access the full capabilities of email at any point in time. Sending and receiving attachments, search, sort , etc.

How do I access email via the web?

Just visit our homepage http://www.university.co.uk and enter your email address in the "LOGIN" field and the password you chose in the "PASSWORD" field on the entry box.
Your browser will open a new window with your webmail.

How much storage space do I get for my email?

We do not limit your storage space for email or attachments. Unlike other services we will not reject your email nor delete attachments because you have gone over a limit imposed by us.

Can web mail operate in languages other than English?

Yes. We have tried to ensure our system can provide web mail in as many languages as possible to cater for international students. Currently we support over 30 languages including:

Bulgarian, Brazilian Portuguese, Catalan, Croatian, Czech, Danish, Deutsch, Dutch, English, Estonian, Finnish, French, Hungarian, Icelandic, Indonesian, Italian, Korean, Lithuanian, Norwegian, Nynorsk, Polish, Portuguese, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish.
 

How do I view web mail in a language other than English?

We currently support over 30 languages. To change your preference simply choose the "options" and then the "display preferences" menu when you login to web mail.

How can the web mail system help me avoid spam?

All email on our system is scanner by our fantastic Anti Spam filters. Messages with a certain probability of being spam are marked *SPAM* in the subject line so that you can filter these mails out.  Messages above another threshold are rejected entirely. If you see a message flagged you can find out why it was flagged by viewing the message source.

When you login into web mail choose options and then "spam filters". You are then able to choose which spam filters you would like to apply.

If you click on the name of the filter you will be given the opportunity to read detailed information about that particular service. We recommend you apply no more than 3 types of spam filter at a time, otherwise you will seriously slow your connection.

We recommend the SpamCop filter, SpamCop is aggressive and often errs on the side of blocking mail that could potentially be spam.

You are able to choose whether spam mail is automatically deleted or placed in a separate folder.

We recommend you send all potential spam to a folder called "spam" check these at regular intervals to make sure legitimate email has not been treated as spam. In this way you will never lose an important message.

Do you protect me against getting a virus?

We run a comprehensive anti virus program, scanning ALL email in and out of our servers.  Your university will likely run anti-virus programs as well, so you should confident that while obviously we cannot guarantee the safety of your mail, we have taken every possible precaution to try and keep it safe and clean.

Most email virus target the Outlook Express email system which means the webmail system will remain unaffected. However whenever you receive attachments to e-mail messages ensure you recognise the sender and are expecting to receive such an attachment before opening or downloading it.

If you are using a pc at home we recommend you install anti-virus software, one of the leading providers is Mcafe - http://www.mcafee.com/ you can also download free anti-virus software from Grisoft - http://www.grisoft.com

Remember, regardless of your protection to ensure safety, we recommend that you never, ever open attachments or website links from unknown sources.

How secure and private is my email?

We use the Secure Sockets Layer (SSL) to protect your communications between the computer you use and us. SSL is the industry standard for secure connection on the Web. The primary use for SSL is the transmission of sensitive information over the Internet. When you have a secure connection between your browser and a Web site, no one else can easily access the data that you send across the connection. It is the same method used for encrypting your credit card details when shopping online.

University.co.uk uses SSL to encrypt your sign-in name and password when you sign in we also go further than other providers as once you are logged in all other communication, including the receiving and sending of email is also encrypted with SSL to give you a high level of security and privacy.

We do not monitor, edit, or disclose the contents of your email unless required to do so by law or in the good faith belief that such action is necessary to:

(1) conform to the the law or comply with legal process served on us
(2) only under extreme circumstances we may act to protect the personal safety of our system, users or the general public.
(3) in the case flagrant breaches of our Acceptable Usage Policy it is required to ascertain further information

How can I check home, work or other email?

You can access any POP e-mail account from the University.co.uk webmail system.

The POP-Mail option allows you to retrieve messages from up to ten POP e-mail accounts. You can check e-mail from your company, your Internet service provider (ISP), and your university - all from your web mail account.

Once logged in choose "options" and then "POP Mail Accounts" you can then enter the details of your other accounts that you wish to retrieve the email from. The settings will be the ones provided by your ISP or University Administrator.

Can I send and receive attachments with my email?

Yes you can. We recommend you limit the size of attachments to 3 megabyte unless you have a particularly fast internet connection (such as broadband ADSL or ISDN 128k).

How can I create a calendar/diary using web mail?

When you login choose "options" and then "Calendar". From here you will be able to add appointments and other important dates to your online diary.
 

What are the settings for collecting email with my usual software?

If you already know how to create an additional email account with your usual client email software then you will just need the following information:

POP3/IMAP Server: pop3.pobox.co.uk imap.pobox.co.uk
SMTP Server: smtp.pobox.co.uk

Unless you use the dialup that we provided you with for free when you signed up you will need to enable the "Outgoing authentication" option (not SSL), refer to your user manual for details.

Alternatively we have provided step-by-step instructions in the "Email Help" area of the website for the most popular email clients.
 

Do you provide access to newsgroups?

No, unfortunately newsgroup access has been withdrawn.

Alternatively you may want to try a web based service such as http://news.interbulletin.com/ or http://news.google.com/
 

Do you support/what is IMAP?

Yes we use the latest version IMAP4. This method of collecting email is superior to POP3 as messages are left on the server even after downloading and reading them.

IMAP stands for Internet Message Access Protocol. It is a method of accessing electronic mail or bulletin board messages that are kept on a a mail server. In other words, it permits a "client" email program to access remote message stores as if they were local. For example, email stored on an IMAP server can be manipulated from a desktop computer at home, a workstation at university, and a notebook computer while travelling, without the need to transfer messages or files back and forth between these computers.

To find out more visit: http://imap.org/

What is and do you support POP3 email?

POP3 offers an alternative to the webmail client for collecting email.

POP3 is the latest Post Office Protocol 3, this is a service that stores and serves emails for various client machines that are not connected to the Internet 24 hours a day. Emails are held in POP3 until you log in, once you have downloaded them however they are deleted from the server.

For this reason we recommend using the far superior IMAP protocol.

Microsoft Outlook Express email software supports both POP3 and IMAP.

How can I configure Eudora to collect my email?

- Open Eudora Pro/Light
- From the Tools menu, choose OPTIONS
- In the POP Account text box, type your email address
- In the real name text box, type your name
- In the return Address text box, type your email address
- In the SMTP server box type smtp.pobox.co.uk
- POP3 server settings= pop3.pobox.co.uk
- Click OK
- Again Select TOOLS
- Select OPTIONS
- Select SENDING MAIL
- Check Allow Authentication
- Click OK
- Please refer to Eudora documentation for further help
 

How do I configure Netscape Messenger?

- Open Netscape Messenger
- From the Menu, select Edit, then Preferences
- Select Identity under the email and Newsgroups section
- In the Outgoing Email(SMTP) server text box enter smtp.pobox.co.uk
- In the Incoming Email(POP3) server box enter mail.pobox.co.uk
- In the POP3 Username text box, enter your username (this is your email address)
- Click OK
- From the Menu bar, select Window and then Netscape Messenger
- Enter your password and click OK
- Select File
- Select Get New Messages

How do I configure Outlook Express to use IMAP?

- Select Tools, Accounts
- Select the Mail tab and then Add
- Answer the questions, specifying IMAP as the Incoming Mail Server type
- Set Incoming mail server to mail.pobox.co.uk
- Set Outgoing mail (SMTP) to smtp.pobox.co.uk
- Click Properties
- Click Next and enter your username and password
- Click Next then Finish
- Select the tab labeled IMAP and
- Set Root folder path to INBOX.
- Set Sent items path to Sent Items
- Set Drafts path to drafts
- Click Apply, OK and then Close

My sent items do not seem to be stored in my sent items folder...

You are most likely using Outlook Express and the IMAP option. To ensure all future sent mail is stored properly do the following:

- Select Tools, Accounts
- Select the Mail tab
- Choose your University.co.uk account
- Select the tab labeled IMAP and
- Set Root folder path to INBOX.
- Set Sent items path to Sent Items
- Set Drafts path to drafts
- Click Apply, OK and then Close

How do I configure Pegasus Mail?

- Open Pegasus email
- Select Tools menu then options
- Under Categories, select Network Configuration
- Under Properties (for receiving mail) enter: Imap.pobox.co.uk or pop3.pobox.co.uk
- Your username is your email address (name@university.co.uk).
- Enter your password
- Under properties (for sending mail) add the following:- SMTP Host: smtp.pobox.co.uk
- Place a check in the Authentication section next to "Login using my POP3 settings for username and password"
- Select Advanced Configuration Options to leave the messages on the email Server
- Select OK to save the changes and to use Pegasus email

When I try to send email, I get an error like "550 relaying denied"...

We require SMTP authentication in order to send mail via our servers. Check our email help area for details of how to set this in your particular email client software.

I can't login - I am told that my username and password is incorrect...

Ensure you enter your full email address as the Login/Username and your password that you chose on signing up. Your password is case sensitive. If it includes numbers then ensure you haven't enabled "NUM LOCK" (number lock - usually a small light on your keyboard will be lit if this is the case) on your computer.

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